Terms & Conditions

The following Terms and Conditions (together with all documents referred to herein) set out the conditions governing the use of our website www.tevskincare.com and the purchase of products through it (hereinafter, the "Conditions").

Please read these Conditions carefully before using our website. By using our website or placing an order through it, you agree to be bound by these Conditions. If you do not agree with all the Conditions, you must not use our website.

If you have any questions regarding the Conditions, you may contact us via email at info@tevskincare.com.
The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.

The sale of items through this website is made under the name TEV SKINCARE S.L., a Spanish company with registered office at Avenida de los Toreros 24, 28028 Madrid, registered in the Madrid Mercantile Registry, and with tax ID number (CIF) B55451546 and email info@tevskincare.com.

 

1. DATA AND THIS WEBSITE

Any personal information or data you provide to us will be processed in accordance with our Privacy Policy. By using our website, you consent to such processing and declare that all information or data you provide to us is truthful and corresponds to reality.

 

2. USE OF OUR WEBSITE

By using our website and placing orders through it, you agree to:

  • Use the website only to make legally valid inquiries or orders.

  • Not place any false or fraudulent order, nor register or place orders providing deliberately false or inaccurate data or impersonating a third party. If it is reasonably considered that such an order has been placed, we will be authorized to cancel it and report it to the relevant authorities.

  • Not carry out any action aimed at damaging, blocking, deteriorating, disabling, overloading, temporarily or permanently, the functionalities, tools, content and/or infrastructure of the website, so as to prevent its normal use.

  • Not use any of the materials and information contained on this site for illicit purposes or effects, expressly prohibited in these General Conditions of use, contrary to the rights and interests of TEV SKINCARE S.L., its users, and/or third parties.

  • The introduction of hyperlinks with commercial purposes on websites other than www.tevskincare.com that allow access to our website is expressly prohibited without prior consent.

  • Provide your email address, postal address and/or other contact data truthfully and accurately. You also consent that we may use such information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through our website, you declare you are over 18 years old and have legal capacity to enter into contracts.

 

3. AVAILABILITY OF SERVICE

The items offered through this website are only available for shipping and delivery within the territory of the European Union; except under exceptional circumstances or force majeure, which will be notified in advance.

 

4. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchase procedure and click on "Proceed to checkout." Then, enter your contact details, delivery address, shipping method, and payment method. After that, select "Authorize payment" to confirm the order and authorize the payment.

Once the order is placed, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email when your order has been dispatched (the "Shipping Confirmation"). If you need an invoice for your order, you can send an email to support@tevskincare.com requesting it.

Although we will do our best to process all orders, there may be exceptional circumstances preventing us from processing an order after sending the Order Confirmation, and we reserve the right not to carry out such order at any time. If your offer is not accepted and payment has already been charged, the full amount will be refunded.

 

5. TECHNICAL MEANS TO CORRECT ERRORS

If you detect an error when entering your personal data during registration on this website, contact us by sending an email to support@tevskincare.com indicating the data you want to modify.

If you detect an error in your order after completing the payment process, you must immediately contact our customer service at the above email address to try to correct the error.

 

6. PRODUCT AVAILABILITY

All orders are subject to product availability. If supply difficulties arise or items are out of stock, we will refund the amount you paid.

 

7. PRICE AND PAYMENT

Prices on the website are indicated in euros (€), including VAT (when applicable), but excluding shipping costs, which will be added to the total amount due as described on the "Shipping and Returns" page of our website.

Prices may change at any time, but changes will not affect orders for which we have already sent an Order Confirmation. Once you have selected all the items you wish to purchase, these will be added to your basket and the next step will be to process the order and make the payment. You must follow the purchase process steps, filling in or checking the information requested at each step. During the purchase process, before making the payment, you may modify your order details. A description of the purchase process is also available on the "Frequently Asked Questions" page of our website. Registered users can view all their orders under "My Account."

You may use debit and credit cards such as Visa, Mastercard, Maestro, American Express, and UnionPay as payment methods. Payments will only be made in euros (€).

To minimize the risk of unauthorized access, your credit card data will be encrypted. By clicking "Authorize Payment" you confirm that the credit card is yours or that you are the legitimate holder of the gift card. You also accept that all information and personal data are true and accurate and that you authorize us to pay for the requested items with the corresponding credit or debit card and that there are sufficient funds to cover the order cost.

Credit cards are subject to verification and authorization by the issuing entity. If authorization is denied, we will not be responsible for any delay or failure to deliver and we will not be able to formalize any contract with you.

 

8. GUEST PURCHASE

This website also allows purchase through a guest checkout feature. In this purchase mode, only the necessary data to process your order will be requested. If you purchase as a guest, please note that you will only be able to check your order status via the "View your order" link included in the "Order Confirmation" email.

 

9. VAT AND INVOICING

In accordance with Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of items will be considered located in the Spanish VAT territory if the delivery address is within Spain except the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally valid one at all times depending on the specific article.

Orders destined for the Canary Islands, Ceuta, and Melilla are exempt from VAT pursuant to Article 21 of Law 37/1992, without prejudice to applicable taxes and tariffs according to the regulations of these territories.

Intracommunity delivery exemption will only apply if the customer has provided a valid intracommunity operator number (VAT number) from a member state other than Spain. Otherwise, intracommunity delivery is subject to and not exempt from VAT in Spain.

You authorize us to issue invoices electronically, but you may indicate at any time that you wish to receive a paper invoice, in which case we will issue and send the invoice in that format. You may request this by contacting our customer service, free of charge, through any available means.

 

10. LIABILITY AND DISCLAIMER

Unless expressly stated otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product.

However, unless legally otherwise required, we accept no liability for the following losses, regardless of origin:

  1. Loss of income or sales;

  2. Loss of business;

  3. Loss of profit or loss of contracts;

  4. Loss of anticipated savings;

  5. Loss of data; and

  6. Loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in storing and transmitting digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless expressly stated otherwise.

 

11. INTELLECTUAL AND INDUSTRIAL PROPERTY

You acknowledge and consent that all copyrights, trademarks, and other intellectual and industrial property rights on materials or content provided as part of this website belong at all times to us or to those who licensed us their use. You may use such material only as expressly authorized by us or those who licensed its use. This will not prevent you from using this website as necessary to copy information about your order or contact details.

 

12. VIRUSES, HACKING AND OTHER IT ATTACKS

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs, or other technologically harmful material. You must not attempt unauthorized access to this website, its hosting server, or any server, computer, or database connected to this website. You agree not to attack this website through denial-of-service or distributed denial-of-service attacks.

Violation of this clause may constitute offenses under applicable law. We will report any such violation to relevant authorities and cooperate to identify the attacker. In case of violation, your authorization to use this website will be immediately revoked.

We will not be liable for any damage or loss resulting from denial-of-service attacks, viruses, or other harmful software affecting your equipment, data, or materials due to use of this website or downloading content from it.

 

13. LINKS FROM OUR WEBSITE

If our website contains links to third-party websites or materials, these are provided solely for informational purposes. We have no control over such websites or resources and accept no responsibility for them or any loss or damage arising from your use of them.

 

14. APPLICABLE LAW, JURISDICTION AND CLAIMS

The Conditions will be governed and interpreted according to Spanish law.

All disputes related to the validity, execution, interpretation, or breach of these Conditions will be submitted to the courts and tribunals of Madrid, Spain, to which the parties expressly submit.

The user may also submit complaints or claims via the European Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/